FAQ’s

 

Shipping of prints

Shipping within the UK is FREE! Yippeee!
For overseas orders it’s £5 per order.
All our prints are shipped in sturdy cardboard tubes.

How long will it take to get my print?

UK customers
You should receive your print within 5-10 days

International customers
You'll have to wait a little longer, usually within 1-3 weeks

I always try my very best to get your prints to you as quickly as possible. The shipping time depends on a number of things, some of which are out of my control, such as your country's postal system, busy times such as Christmas and the weather. It’s always best to order early just to be sure!

Where’s my print?

Postal systems can be a bit unpredictable. But if it’s been over 10 days (UK) since you ordered or 21 days elsewhere in the world, drop me a line at info@lornafreytag.com and i’ll check it out for you.


Returns

I love happy customers!

I try my very best to make sure my customers are 100% happy. On the rare occasion when things do go wrong I’m here to help.

Can I change / cancel my order?

Yes, so long as we haven't shipped it already. To cancel or amend your order please get in touch with me asap at info@lornafreytag.com

There’s something wrong with my print!

Oh no! I’m sorry to hear that! I want you to be 100% happy with your print. If you're not just drop me a line at info@lornafreytag.com and tell me what’s wrong. If it’s been printed incorrectly, i’ll send you a free replacement. If it’s been damaged in the post please take a snapshot of the damaged packaging and drop me an email

Can I return my print for a refund?

We really hope that you’re happy with your print. If not then please get in touch at: info@lornafreytag.com

I’m happy for you to return prints within 28 days as long as they are in their original condition and packaging. Once I receive it back here in the studio I will issue a refund within 7 days. All refunds exclude postage costs.

Any other questions?

Please just email me at info@lornafreytag.com anytime.